Learn more about communication with this collection
How to make sustainable choices in everyday life
Identifying ways to reduce waste and conserve resources
Understanding the impact of human actions on the environment
Overdoing apologies
Apologies also have a law of diminishing returns, and overdoing it can make each individual apology feel less sincere.
If you apologize too frequently to someone, it becomes background noise.
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591 reads
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Assuring the victim
Assure the victim that the bad behavior won’t happen again.
You should be more focused on the other person, making sure they really believe that you get what you did wrong. Without that emphasis on the other person’s emotional state—and the promise of change—an apology sounds insincere....
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505 reads
An apology
An apology is one of the most profound interactions two human beings can have with one another.
Research by Lazare and others suggests effective apologies—meaning those that are accepted by an offended party—all tend to share a set of underlying features.
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576 reads
Timing
When people make the common mistake of saying they’re sorry too quickly, they can miss a crucial step towards reconciliation.
If someone commits a serious transgression, it’s best to apologize only after the victim has had a chance to “yell and vent” and fully process the ...
225
556 reads
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The Diminishing Returns Curve
Diminishing returns means that the more you experience something, the less rewarding it becomes. The concept of diminishing returns applies to most experiences that are complex and novel, and even many of the mundane ones. They apply in cases like money, eating, sleeping, work pr...
Say “I’m sorry”
Have you ever had someone attempt to apologize to you who never actually said, “I’m sorry”? If so, you know how infuriating that can be.
An effective apology always includes the verbal acknowledgement that you are sorry.
Timing
When people make the common mistake of saying they’re sorry too quickly, they can miss a crucial step towards reconciliation.
If someone commits a serious transgression, it’s best to apologize only after the victim has had a chance to “yell and vent” and fully process the ...
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