Use Silence As A Tactical Tool
Silence is often underestimated. Interestingly it serves two purposes in a business discussion. It can allow the other person to talk, or even force them to speak.
Regardless of the application of silence, when used with effective listening, you can drive a business conversation into a successful outcome.
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Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
There’s a thin line between speaking and overspeaking. Sometimes it is best to be the listener. Recognising the importance of silence and how to use it as a tactical tool in business is an art a lot of successful salesman have mastered. So here are some of the practical tips I have taken into my business that have also worked for me.
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