Listen First To Understand The Context
Anxiety and excitement can easily drive you down the rabbit hole of offering solutions without having a clear understanding of the business situation/problem. Unfortunately, a solution is only valid if it meets a known problem or business situation.
Never be in a haste to speak, listen to understand the business context so you can gather your thoughts and drive the conversation towards a meaningful outcome.
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Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
There’s a thin line between speaking and overspeaking. Sometimes it is best to be the listener. Recognising the importance of silence and how to use it as a tactical tool in business is an art a lot of successful salesman have mastered. So here are some of the practical tips I have taken into my business that have also worked for me.
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