When speaking becomes over-speaking, you risk losing the opportunity you have already secured. This is particularly important in sales especially when the prospect has shown interest in buying or made a verbal decision.
Don’t talk yourself out of a deal by sharing information that is relevant after a deal is won. Focus on what matters and if there’s nothing else to say, thank them, clarify next steps and call it a day.
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Built a CRM Tool. Company Founder. Consultant for Customer Service & Customer Experience
There’s a thin line between speaking and overspeaking. Sometimes it is best to be the listener. Recognising the importance of silence and how to use it as a tactical tool in business is an art a lot of successful salesman have mastered. So here are some of the practical tips I have taken into my business that have also worked for me.
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