Regardless of the service channel, it is important to offer support with care and agility. After all, this is one of the main differences that customers look for when making a purchase. If his experience is not positive after the first contact, he will almost never do business with your store again. In addition, there is a complaint channel that can prevent people (who don't know your business yet) from buying materials, as most consumers look for reports of past purchases on this platform.
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