Identifying and satisfying a target customer’s needs and wants. The science part is analytical and objective. It studies customer behaviour with techniques like usability labs, eye-tracking studies, and A/B testing. The art part is “softer” and more subjective and is concerned with branding and positioning.
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I am giving out a free 12 pages long ebook on "Practical Marketing Strategy". This is just an excerpt from an article I wrote on medium to promote it.
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