Customer Education Idea #1 — Onboard New Users

When it comes to improving your product’s onboarding, there are two main things you need to do:

1: Define your product’s Aha! Moment: It’s where your customer realizes the amazing value your product provides.

2: Reduce time-to-value: You need to direct your customers towards your product’s Aha! Moment as soon as possible. 

The sooner your customers see the value, the more likely they’ll stay around.

To reduce your time-to-value, you need to create an onboarding flow that takes your new users and guides them step-by-step.