Ideas from books, articles & podcasts.
An academy is essentially a course that helps customers learn how to use your product and become experts. Academies often delve deeper into the product than knowledge base articles do.
The great thing about an academy is that it makes you seem like experts in your field. You aren’t just offering a useful product, you’re also teachers and guides. That will elevate you above your competition.
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When it comes to improving your product’s onboarding, there are two main things you need to do:
One of the most effective ways of reaching customers, particularly if they aren’t logging into your product enough, is via email.
When faced with an issue or a feature they don’t know how to use, most customers will try to find relevant documentation to help them. Your knowledge base is often the first place they’ll look.
created 6 ideas
Effective customer onboarding is vital in a SaaS business as it helps to educate customers on using the product and help them see the value. An onboarding checklist can help to set customers up for success.
created 10 ideas
In this guide, we’re going to go over six strategies to reduce churn, with real-life examples from SaaS companies that have successfully done it.
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