Separate the people from the problem - Deepstash
Separate the people from the problem

Separate the people from the problem

People tend to become attached to the position they take on an issue. They will see any response to those issues as a personal attack. Separating people from the issue allows parties to address the issue without harming their relationship.

There are three basic types of people problems:

  • Perception. Most conflicts arise because of different interpretations of the facts. Both parties need to understand the other's viewpoint.
  • Emotion. Parties should tolerate emotions and not react to them.
  • Communication. Parties should listen attentively and summarise to confirm their understanding.

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lindtho

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A seminal book on negotiating strategy and tactics. It has step-by-step instructions for reaching agreements that benefit both parties.

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