Never assume

If there is any sort of misunderstanding or something you need clarifying, don't hesitate to ask your customer, but don't forget to listen intently to their tone. 

Another thing that you should remember when probing for clarification is that you should never interrupt the customer while the...

As a child, you’re taken care of by others. Hence, you assume that someone is responsible for you.

When you grow up, you are responsible for you. So never look at others when you’re unhappy. Instead, accept your unhappiness, and then do something about...

For all of the most important things, the timing always sucks.

Like- Waiting for a good time to quit your job, the stars will never align, and traffic lights will never all be green at the same time.

‘Someday’ is a disease that will take your dreams with you to death....