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How to handle and learn from mistakes
The benefits of psychological safety in a workplace
The importance of empathy and active listening
Research shows that the brain responds more strongly to bad experiences than good ones — and our memories retain them longer.
Five positive experiences are about equal to one negative one. This five-to-one ratio, discovered by psychologist and relationship researcher John Gottman in the 1970s, still applies to our present-day workplace.
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We don’t even notice how often we do it. And our brains interpret blame the same way they interpret a physical attack. When we’re blamed, our prefrontal cortices effectively shut down and direct all our energy to defending ourselves, which, ironically, sabotages our ability to solve the p...
Switch your mindset to “We’re all still learning,” and share your mistakes.
We are all naturally wired to blame other people or circumstances when things go wrong. These propensities are partially psychological, driven by something called the fundamental attribution bias.
We tend to believe that what people do is a reflection ...
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