[#1] 911, what's your emergency?

💬 Stop using Priority Funnels (PF). Start using Priority Channels (PC)!

Real-life Example -

• Understand how 📞 911 - Emergency Helpline, handles our calls/complaints/requests. When someone calls 911, the request is first listened and understood properly.
• Then based on its inputs, it is converted into a Request Note . Request notes are labelled based on the Type of Emergency 🏷
• These are then passed on to the respective departments, where these requests are sorted based on its urgency level.

✅ #1 : First categorize, then sort based on priority. Use PC, not PF.