The Social Dilemma

What grabs someone’s attention in the near term is not going to grab it over the long term.

Making a user angry isn’t going to retain that user, Facebook doesn’t have an incentive to do this. Products are not just their function and utility, it’s their feeling.

Subscription products cater towards their audience, they don’t have an incentive to be in the middle–this fuels polarization. Advertising models at least make consumer services free, giving everyone an opportunity to have a voice. 

Greater polarization has been found in groups that are least likely to use the internet or social media.