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How to analyze churn data and make data-driven decisions
The importance of customer feedback
How to improve customer experience
Instagram Whistleblower
An accurate characterization would have been that teens using Instagram are generally positive for their mental health, but of course, that was not the narrative that came out. Mark argues that other tech companies don’t even bother to perform the research
They want to do the research to improve, not to sweep it under the rug
“Objectively speaking, there’s hunger [in the press] to say negative things about social media. And, I don’t understand how that leads to an open conversation about the positives and negatives of social media.
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99 reads
MORE IDEAS ON THIS
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174 reads
The goal of the metaverse is not to build technology for people to interact with; but rather, to build technology for people to interact with each other
MARK ZUCKERBERG
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151 reads
Censorship
You can only build Facebook/Meta if you have the idea that people having the right to express themselves is a good thing
Voice + Connection = Opportunit.
The challenging thing with free speech is that there is a line, the thing that everyone disagrees on is the definition of real harm...
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90 reads
Life Advice
Think about what you’re excited about for the future. Always keep sight of things that bring you joy
Surround yourself with people you want to be like. Mark only hires people that he could see himself working for in an alternate universe.
This advice expands to your friends and relati...
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118 reads
I don’t think pressure from advertisers or politicians directly affect how we think about this, these are just hard topics
MARK ZUCKERBERG
10
121 reads
Metaverse
How do you replicate presence?
Mark says Meta wants to make the most human thing possible: visual presence, spatial audio, temperature, olfactory system, touch, etc.
Meetings over Zoom are a great counter-example to some of the goals at Meta
Many Meta product elements are develo...
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153 reads
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124 reads
The Social Dilemma
What grabs someone’s attention in the near term is not going to grab it over the long term.
Making a user angry isn’t going to retain that user, Facebook doesn’t have an incentive to do this. Products are not just their function and utility, it’s their feeling.
Subscription products c...
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113 reads
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How Our Parenting Has Changed Over the Years
A hundred years ago, we read stories of how how kids were to speak only when spoken to, and how parents enjoyed a more influential voice in their teens’ lives. In most cases, the acceptable style was command and control.
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