Investigate.

Lean Research plan: outlines the design research efforts necessary to discover the needs lurking below the surface problem. Prompts: How will you investigate the problem or user need? Where will you observe and interview your target customer/end-user in your research?

Investigate the problem and ask questions to get as much information as you can. You can't give good advice when you're missing pieces of the puzzle.

• First stage: initiating a project based on a problem hypothesis, creating a project (design) brief, and developing a research plan to investigate the assumed problem.
• Second stage: investigating and validating the needs associated w...