Obtain context

• Get the story of the problem - a timeline with its evolution.
• Make lists of what you know and what you need to investigate.
• Ask the journalist’s basic questions: who, what, when, where, and why.
• Refine you...

When you're in the middle of asking questions to satisfy your curiosity, you may be tempted to give advice instead of finding out why someone is asking. 

When you engage with team members, instead of giving answers, ask, "what's the real challenge here for you?"

Diversity and inclusion can be sensitive topics, and that inspires many people to avoid them altogether. They don’t want to ask the wrong questions or say something that could be perceived as insensitive.

Caution and awareness are admirable, but it also means you could be missing out...