When you sense a crisis, you need to communicate and listen carefully with urgency, transparency, and empathy. A tone of urgency encourages people to mitigate impact, and transparency builds trust in you as a leader. Showing empathy fosters resilience in facing the challenges dir...

Forget about assigning blame until later, since that will only complicate matters and make it an emotional battle. What is needed first is your strong leadership, or even a leadership team, to build a plan, assign the right people, and monitor the steps to resolution. Provide too...

Your people need to know who to follow, what to do, and how to do it. However, very quickly after everyone has their assignment and is actively working, you need to let them do their jobs without questioning every step. Micromanagement at a later stage only increases stress and s...