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1. To de-escalate, learn to master the pause. ⏸️
Conflicts with difficult people can easily become a vicious cycle when our own reactions escalate the situation.
And the more intensified the conflict, the more that we will dread and be stressed by the idea of future interactions.
The most effective tool to make sure you aren't escalating a situation is to become adept at pausing and being a keen observer of your own emotional and physical reactions.
Even just making a habit of waiting five seconds before speaking when you are in a conflict can help keep you from doing further damage.
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Key points 📝
- The most effective way to respond to a difficult person is to first observe one's own emotional and physical reactions.
- A common problem that occurs when communicating with difficult people is forgetting the desired goal of the interaction.
- Mentally rehearsing an upcoming c...
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3. When possible, rehearse in advance.
Difficult people can be particularly adept at throwing us off our game by getting an emotional rise out of us.
Just like a musician, actor, or athlete is more likely to nail a difficult performance if they have p...
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5. A little self-awareness and empathy go a long way.
It may be helpful to reflect upon your behavior, especially if you see these patterns of difficult interactions across separate circumstances in your life.
Whether you are doing things to escalate the situation or your body l...
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2. Always keep your desired outcome in mind.
Another common problem in our interactions with difficult people is that we get distracted by our upset and lose sight of the goals we are trying to accomplish.
When you are forced to interact with someone who is being diff...
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4. Don't over-personalize.
Often, the hardest interpersonal interactions are the ones where we take things too personally and feel wounded or insulted by another person's behavior when really it has nothing to do with us at all.
Observe your thoughts for distortions that make the situation more about you than it real...
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