Be mindful when you aggregate, because the assumption people have may become a causal one. So think carefully about how you present your data and maybe iterate with your own design team or with your data analysts so people don’t misinterpret what you’re trying to say.

Even the most sophisti...

Once you have addressed the parties separately, tension will not be resolved until the parties are able to talk face to face. 

This must always be done with a mediator who can remain objective. The mediator would have heard both sides and can better portray the feelings of each party to ...

You don’t have to be smart and charismatic to build connections with people — just make a commitment to do the little things right.

Here are a few steps to be liked, while saying little:

• Don't look at your phone
• Remember names
• Leave a good last impression
• ...