STAND YOUR GROUND.

Constructive criticism clearly describes the behavior that you want changed. Examples:

• Don’t say they are irresponsible, provide the dates when they have come in late.
• Don’t say they are disrespectful, reference how they roll their eyes and sigh.
• Don’t say they...

Ground yourself with an intention.

• You commit to learning to support proactive behaviors.
• You place a sticky note with this intention on your computer where you’ll see it first thing each morning.
• Whenever you meet with team members, you cal...

Most people are either passive or aggressive. Passive people are afraid of confrontation and lie easily.
Aggressive people are not liked, as they can trample others for their own benefit.

The middle ground, assertiveness, is where you want to be: Respectful, firm, observant, and...