Avoid big displays of emotions, especially yelling, swearing, getting angry or fearful, or bullying, says Kapusta. You’ll be far more successful if you focus on making the negotiations collaborative, being sympathetic and staying positive. You can stay firm in your position while still being kind.
This is easier to do when you remember that negotiating is business. Even if they try to make it personal, you can still choose not to take it personally.
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How To Negotiate: 9 Negotiating Tips for Any Situation
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