Listen Before Speaking

1. Become genuinely interested in other people.
2. Smile.
3. Remember names. 
4. Be a good listener. Encourage others to talk about themselves.
5. Talk in terms of the other person’s interest.
6. Make the other person feel important – and do it sincerely.

An...

Listening is the simplest way to validate others. You don’t need to tell your story; just encourage them to keep telling theirs. Make them feel important.

For most of us, our natural reaction is to interrupt, but this means that we are never fully present when so...

• Become interested in other people. We are interested in others when they are interested in us.
• Smile. A smile says, "I like you."
• Always remember people's names.
• Be a good listener. Encourage others to talk about themselves.
• Talk in terms of the other person’s...