Step 2: Clarify the Problem
• What data is available or needed to help clarify, or fully understand the problem?
• Is it a top priority to resolve the problem at this point in time?
• Are additional resources required to clarify the problem? If yes, elevate the problem to your leader to help locate the right resources and form a team.
• Consider a Lean Event (Do-it, Burst, RPI, Project).
• Ensure the problem is contained and does not get passed to the next process step.
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