Step 2: Clarify the Problem

• What data is available or needed to help clarify, or fully understand the problem?

• Is it a top priority to resolve the problem at this point in time?

• Are additional resources required to clarify the problem? If yes, elevate the problem to your leader to help locate the right resources and form a team.

• Consider a Lean Event (Do-it, Burst, RPI, Project).

• Ensure the problem is contained and does not get passed to the next process step.