8-Step Problem Solving Process - Deepstash
8-Step Problem Solving Process

8-Step Problem Solving Process


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Step 1: Define the Problem

• What is the problem?

• How did you discover the problem?

• When did the problem start and how long has this problem been going on?

• Is there enough data available to contain the problem and prevent it from getting passed to the next process step? If yes, contain the problem.


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Step 2: Clarify the Problem

• What data is available or needed to help clarify, or fully understand the problem?

• Is it a top priority to resolve the problem at this point in time?

• Are additional resources required to clarify the problem? If yes, elevate the problem to your leader to help locate the right resources and form a team.

• Consider a Lean Event (Do-it, Burst, RPI, Project).

• Ensure the problem is contained and does not get passed to the next process step.


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Step 3: Define the Goals

• What is your end goal or desired future state?

• What will you accomplish if you fix this problem?

• What is the desired timeline for solving this problem?


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Step 4: Identify Root Cause of the Problem

• Identify possible causes of the problem.

• Prioritize possible root causes of the problem.

• What information or data is there to validate the root cause?


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Step 5: Develop Action Plan

• Generate a list of actions required to address the root cause and prevent problem from getting to others.

• Assign an owner and timeline to each action.

• Status actions to ensure completion.


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Step 6: Execute Action Plan

• Implement action plan to address the root cause.

• Verify actions are completed.


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Step 7: Evaluate the Results

Monitor and Collect Data.

• Did you meet your goals defined in step 3? If not, repeate th 8-Step Process.

• Were there any unforeseen consequences?

•If problem is resolved, remove activities that were added previously to contain the problem.


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Step 8: Continuously Improve

• Look for additional opportunities to implement solution.

• Ensure problem will not come back and communicate lessons learned.

• If needed, repeat the 8-Step Problem Solving Process to drive further improvements.


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