Focus on the behavior, not the person

For example, in saying "You were lazy in preparing this report" you may think you are helping the other person to improve a skills; instead, it addresses your assumption about the person's attitude toward their work.

• Comment on the issue, not the person. Example, “The clothes are dirty” and not “You are dirty.”
• Don’t make personal attacks. Comments like “I’m so tired of…” or “You’re so... ” come across as accusatory.
• Use passive voice instead of active to shift the at...

Previous research has shown that if you're young and healthy, mistakes enhance learning. But people with memory impairments, such as ageing, benefit most from error-free learning. New research challenges all of this. Researchers found that the types of clues make the difference. ...