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Similar ideas to 2. Focus On The Situation, Not The Person
To explain your reaction when witnessing bad behavior, make a personal connection to an insensitive remark. _For example, "I was raised in the Catholic church so that comment is hard for me to hear."
This reduces the risk to make the person engaging in a bad behav...
For example, in saying "You were lazy in preparing this report" you may think you are helping the other person to improve a skills; instead, it addresses your assumption about the person's attitude toward their work.
Our ability to solve problems is helpful in life, but it is the wrong thing to do in situations when people simply want to be heard, understood, and feel connected.
When someone is scared, angry, depressed, or just upset, they don't want to feel like something is wrong wit...
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