And there's one other thing to listen for while... - Deepstash

And there's one other thing to listen for while they're yakking. The word "I" can be very telling...

Powerful people don't say it much . Less powerful people say it the most:

Pennebaker finds that people who use "I" at higher rates tend to come across as more personal, warm and honest. While people who use "I" at lower rates come across as more self-confident... He also finds that the highest status person in a relationship tends to use "I" the least, and the person who is the lowest status tends to use the word "I" the most.

846

604 reads

The idea is part of this collection:

Top 7 TED Talks On Customer Success

Learn more about fashion with this collection

How to create customer-centric strategies

The importance of empathy in customer success

The impact of customer success on business growth

Related collections

Similar ideas to

Awkward Conversations: Radical Honesty

Being completely authentic and radically honest often does not go well with the other person. What’s surprising is that when we really listen to people, giving our total attention, it can come across as awkward to the other person, as it is not considered normal.

The best way to end an awk...

Write in the first person

  • Writers at their most natural when they write in the first person.
  • Better to have an opinion and say 'I', 'we', 'us', 'me' than to take everything into a passive voice.
  • If you aren’t allowed to use “I,” at least think “I” while you write, or write the first draft in the fi...

Humor and its effects on the status

Humor and status have always been tightly linked: good leaders seem to often use humor in order to motivate their team members' actions. As individuals, we tend to prefer, researchers claim, jokes that make us laugh while feeling slightly uncomfortable.

Furthermore, we perceive the joke te...

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Personalized microlearning

—

100+ Learning Journeys

—

Access to 200,000+ ideas

—

Access to the mobile app

—

Unlimited idea saving

—

—

Unlimited history

—

—

Unlimited listening to ideas

—

—

Downloading & offline access

—

—

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates