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Top 7 TED Talks On Customer Success

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Top 7 TED Talks On Customer Success

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And there's one other thing to listen for while they're yakking. The word "I" can be very telling...

Powerful people don't say it much . Less powerful people say it the most:

Pennebaker finds that people who use "I" at higher rates tend to come across as more personal, warm and honest. While people who use "I" at lower rates come across as more self-confident... He also finds that the highest status person in a relationship tends to use "I" the least, and the person who is the lowest status tends to use the word "I" the most.

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Studies show if someone seems extroverted, confident , religious or

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And there's one other thing to listen for while they're yakking. The word "I" can be very telling...

Powerful people don't say it much . Less powerful people say it the most:

(To learn wh...

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So we need to focus on unconscious behaviors that aren't easily controlled and convey a clear message.

In Honest Signals: How They Shape Our World , the authors mention one to keep your eye on:

    Speech mimicry and

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A class ring. T-shirts with slogans. Tattoos. Pay attention to them because they're usually accurate signs. Here's Sam :

Now this is all pretty personal. So what about if you're trying to read someone in a professional co...

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Studies show if someone seems extroverted, confident , religious or

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Studies show if someone seems extroverted, confident , religious or

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Beyond that, trust people who are consistently emotionally expressive in their body language:

These results suggest that cooperators may be more emotionally expressive than non-cooperators. We speculate that emotional e...

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Other curated ideas on this topic:

Awkward Conversations: Radical Honesty

Being completely authentic and radically honest often does not go well with the other person. What’s surprising is that when we really listen to people, giving our total attention, it can come across as awkward to the other person, as it is not considered normal.

The best way to end an awk...

Write in the first person

  • Writers at their most natural when they write in the first person.
  • Better to have an opinion and say 'I', 'we', 'us', 'me' than to take everything into a passive voice.
  • If you aren’t allowed to use “I,” at least think “I” while you write, or write the first draft in the fi...

Humor and its effects on the status

Humor and status have always been tightly linked: good leaders seem to often use humor in order to motivate their team members' actions. As individuals, we tend to prefer, researchers claim, jokes that make us laugh while feeling slightly uncomfortable.

Furthermore, we perceive the joke te...

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