6.

If you care about someone, make them a priority. Make them a priority not just when it is easy, but when it is difficult as well.

If you care about someone, show up for them when you say you will. Show up for them when they least deserve it, because that is when they need it the most.

Listening is the simplest way to validate others. You don’t need to tell your story; just encourage them to keep telling theirs. Make them feel important.

For most of us, our natural reaction is to interrupt, but this means that we are never fully present when so...

In negotiations, the tortoise wins.

Never let the rush to close the deal lead you to make the first offer. It is always better to let them make the first offer.

• Because the first offer is just that, it is a starting point. It is rarely the end.