The very aspect responsible for an organization’s success may become a problem in time. In the 1950s, General Motors ranked among the top companies, but by the 1990s it had fallen from grace. Although GM entered a joint venture with Toyota, it did not learn important lessons from the Japanese innovator. GM had a pioneering innovation in Saturn cars, but could not build on that success. The structure and culture at GM prioritized fitting in, which meant suppressing improvements, efficiency and innovation. GM’s bankruptcy in 2009 offered the opportunity for the company to make necessary changes.
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