If your customer purchased your product to achieve a particular goal “A” do but they’re currently only using 2 out of 10 of the main features needed to achieve the goal “A”, use your customer success software to compare actions between your customer and users with similar attributes.

You’r...

Practice in itself is great, but if you’re practicing things you know well, you’re doing it wrong. 

In order to excel at any skill, you need to push yourself out of your comfort zone and practice things you aren't good at.

1.After you “screw up” or say something you “shouldn’t have” – write down what you’ll say next time

2. Before and after going to an event or meeting, write down how you’re feeling, what makes you nervous and what you could do in the worst case scenario