When Introducing a Complementary Feature - Deepstash

When Introducing a Complementary Feature

If your customer purchased your product to achieve a particular goal “A” do but they’re currently only using 2 out of 10 of the main features needed to achieve the goal “A”, use your customer success software to compare actions between your customer and users with similar attributes.

You’re already using features 1 and 2. When customers within your same vertical also use feature 3, they’re able to achieve “A” just by expanding their understanding of how to use our product.

Show them a quick win and they’ll be more likely to pick that phone up next time you give them a call.

17

41 reads

CURATED FROM

IDEAS CURATED BY

jiltur

Higher education lecturer

The idea is part of this collection:

How to Manage a Hybrid Team

Learn more about leadershipandmanagement with this collection

How to balance flexibility and structure in a hybrid team environment

Understanding the challenges of managing a hybrid team

How to maintain team cohesion

Related collections

Similar ideas to When Introducing a Complementary Feature

When there is a New Feature of Product/Solution

Using the customer success software, when a new feature of the product arises, this is a great opportunity to reach out and ask to lend a helping hand.

By doing this, it helps show the feature's value in the initial calls, but don't make this call time consuming because most people don't ...

The launch of a new feature

When you launch a new feature or module in your product, consider how the user will discover that feature and interact with it.

Your new feature must create an emotional response of "want to use it" in the user's mind.

The Story Strategy Blueprint

The Story Strategy Blueprint

It ensures that the needs and wants of your customer remain front and center as you develop products and services and make plans to bring those ideas to life. 

  • Step 1: Story: Think about who the customer is beyond the basic demographic information. Des...

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Personalized microlearning

100+ Learning Journeys

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates