Body language

Is the unspoken element of communication that we use to reveal our true feelings and emotions - gestures, facial expressions and posture.

When we are able to "read" these signs, we can use it to our advantage. 

1. Listen actively: pay close attention to the speaker and demonstrate that you're engaged by nodding, making eye contact and providing verbal cues like "I see" or "Go on"
2. Clarify your message: be clear and concise in your message. Avoid jargon or overly complex language
3. Body la...

Our outward appearance, hairstyle, clothes, behaviour (like averting a gaze or hand-wringing) indicates a lot to other people without our being conscious about it.

We are not always aware of our hand gestures, facial expressions and body language, and are blind towards the effect ...