Show that your organization is deeply obsessed with understanding, serving and creating amazing experiences for people - both your team members and external customers/partners. Make every human interaction uplifting. People crave working at places with caring, human-centered cultures.

Obsessing Over Serving People

<ul><li>Intentionally strengthen interpersonal bonds and a sense of community among team members. </li><li>Facilitate relationships through offsites, breaks together, group activities, mentorship. </li><li>Nurture care and belonging. Social needs are as critical as professional ones.</li></ul>

Building Bonds of Community

Joyless cultures are ultimately doomed to mediocrity.

Proactively support mental, physical, emotional and spiritual health and balance. Operate with care, flexibility and humanity. Encourage self-care, development, and managing energy. Healthy environments liberate engagement and multiply productivity.

Promoting Holistic Wellbeing

<ul><li>Model and embody boundless energy, optimism, enthusiasm and zest. </li><li>When leaders clearly love what they do and find joy in the journey, it spreads. </li><li>Share excitement authentically. Bring an upbeat spirit of fun and liveliness to all interactions, even challenges. </li><li>People flourish under dynamic optimism.</li></ul>

Leading with Boundless Positive Energy

Walk the talk. Make espoused values like integrity, care and transparency real in all practices. Hypocrisy instantly destroys engagement and morale. Do the right thing for people, partners and society - beyond profits. Ethics bring purpose.

Aligning Values and Practices

Let team members shine as their authentic selves. Foster trust that people will not be punished or judged for harmless self-expression. Channel their unique passions and strengths. Personality diversity elevates collaboration when embraced.

Enabling Authentic Self-Expression

Inspire team members' passion by ensuring people find deep meaning, purpose and opportunity to use their strengths in their work. Enable them to contribute to projects that genuinely matter. Passion is the rocket fuel that drives astonishing effort, creativity, innovation and commitment. It cannot be faked or forced. When passion is alive, excellence follows.

Making Passion a Central Focus

<ul><li>Delight people through small bursts of surprise, authentic appreciation and celebration. </li><li>Send handwritten thank you notes, impromptu treats, personalized gestures of recognition.</li><li> Thoughtfulness multiplies reciprocal joy. People remember how you made them feel.</li></ul>

Adding Small Touches of Delight and Appreciation

In Chief Joy Officer, business guru Tom Peters makes the case that spreading workplace joy, passion and meaning is the ultimate leadership responsibility. He argues this mindset drives excellence and profitability.

A 2018 Nautilus Book Award Winner for Business and Leadership! The founder of Menlo Innovations and author of the business culture cult classic Joy, Inc offers an inspirational guide to leaders seeking joy in the challenge of leading others. Rich Sheridan's Joy, Inc. told the story of how his tiny software company in Ann Arbor, Michigan achieved success and renown by embracing offbeat culture and human-centered values. In Chief Joy Officer, he turns his attention from culture to leadership, and draws on his experience running Menlo and consulting elsewhere to offer a wise, provocative guide on how anyone can build leadership capacity for joy within their own organization. Chief Joy Officer offers sage, hard-won advice to any manager or leader who yearns to make more of an impact on the lives of others, including:   *  Self-understanding is the cornerstone for every virtue of leadership: authenticity, trust, humility, and optimism.   *  Good leaders make more leaders: Learn to judge your performance not on whether people are doing what they're told, but whether they're developing independent leadership capacity.   *  Influencing up is just as important is influencing down: how to encourage different thinking in those above you in your organizations. Filled with colorful anecdotes from Sheridan's personal journey and wisdom from many leadership mentors, Chief Joy Officer offers an approachable, down-to-earth philosophy and practice that will help even the most disillusioned of middle managers bring a renewed sense of purpose to their work building others.

RICHARD SHERIDAN

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1. “People ignore design that ignores people.”

NELSON BOSWELL