TERESA TORRES

Proactively share insights from discovery activities cross-functionally to spread customer and industry learning.

Create feedback loops so that discoveries from the frontlines frequently inform strategy, product development, marketing and other groups.

Frame insights gathered from discovery activities as concrete, falsifiable hypotheses stated from the customer's perspective.

This leads to productive questioning and testing of assumptions rather than falling into confirmation bias where we seek validation of preconceived notions and ...

Frequently and rapidly run small, contained experiments to validate hypotheses and ideas before investing heavily in building solutions.

Quick iterative tests with real users bring theoretical ideas into reality. Focus on learning over growth and scale.

Incentivize intellectual curiosity, openly sharing discoveries, and willingness to challenge assumptions and accepted beliefs with ideas that seem to contradict current thinking.

Foster environments where it feels psychologically safe to rigorously question.

Incorporate continuous discovery practices like interviewing customers, brainstorming new ideas, and running rapid experiments into core routines done by all teams individually and company-wide.

Make practices like talking to users, generating hypotheses, and prototyping concepts an ongoin...

Use visual tools like insight walls and product learning maps to visibly track key insights, hypotheses, experiments, results and pending questions over time.

Visibility builds collective knowledge and accelerates learning across teams. Learn faster together.

• Hold regular, cadenced reviews as a team of the discovery backlog, key results, and pending questions.
• Jointly plan next round of discovery steps and priorities based on review findings.
• Rhythms maintain momentum.