Going beyond entrenched positions to explore underlying motivations and needs is key.
Asking "Why is this important to you?" reveals deeper interests driving each party.
Identifying compatible interests creates flexibility for mutually beneficial problem solving rather than stubbornness.
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Creative Conflict (2021) offers research-based strategies to turn workplace conflicts into opportunities for mutual gains. Authors Bill Sanders and Frank Mobus present techniques to reframe conflict mindsets, identify interests, and foster constructive debate to spark collaborative innovation.
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