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Reframe Conflict as an Opportunity
The core premise is shifting mindsets to see conflict as an opportunity rather than a threat.
This open approach allows analyzing disputes to understand different perspectives, learn about others, and find integrative solutions through innovation.
Reframing conflict fosters creativity over concessions.
65
962 reads
Identify Interests, Not Positions
Going beyond entrenched positions to explore underlying motivations and needs is key.
Asking "Why is this important to you?" reveals deeper interests driving each party.
Identifying compatible interests creates flexibility for mutually beneficial problem solving rather than stubbornness.
72
886 reads
Positions tend to lock people into face-saving stubbornness. Interests emphasize flexible problem solving.
BILL SANDERS
73
1.33K reads
Cultivate Constructive Controversy
Controlled, rules-based debate and even constructive confrontation can spark new ideas and innovations through "creative abrasion."
This requires open sharing of perspectives, active listening, critiquing ideas not people, and managing emotional dynamics.
61
839 reads
Analyze Communication Styles
- Analyzing instinctive communication styles - from avoiding to accommodating to competitive - provides self-awareness.
- This helps adjust styles to be more effective, such as finding a cooperation-assertion balance.
- Shared understanding of styles can improve conflict communication.
58
688 reads
Manage Emotions Constructively
Emotions are inevitable in conflict. The goal isn't to eliminate emotions but manage them constructively.
Strategies include defusing negative emotions through empathy, asserting needs non-abusively, and establishing a conflict resolution system.
68
733 reads
Use a Conflict Resolution System
A systematic approach helps move from destructive conflict to creative conflict resolution.
Key steps include defining issues, setting ground rules, exploring interests, generating solutions, finding consensus, and following up.
64
757 reads
IDEAS CURATED BY
CURATOR'S NOTE
Creative Conflict (2021) offers research-based strategies to turn workplace conflicts into opportunities for mutual gains. Authors Bill Sanders and Frank Mobus present techniques to reframe conflict mindsets, identify interests, and foster constructive debate to spark collaborative innovation.
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