In my point of view the people must be change.
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Empathy is the abillity to emotionally understand what other people feel. see things from their point of view, and imagine yourself in their place.
essentially, it is putting yourself in someone else's position and feeling what they must be feeling.
It involves being able to see the point of view of someone you usually consider to be part of an outgroup.
Research finds that being able to offer another point of view - especially if you're part of the outgroup - can be just as important to social change as perspective-taking.
As most of us have preexisting mental models, it is hard to change one’s mind and completely eliminate the various cognitive biases.
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