4. Solve problems systematically:

We tend to solve problems by breaking them down, prioritizing the issues and tackling them one by one. Such piecemeal fixes only address the symptoms but not the underlying causes that perpetuate the problem. In fact, the solution for one problem often creates other problems. For example, to ...

Trying to resolve things too quickly, especially for complex problems, is detrimental to innovation because you fall prey to premature closure. And resistance to premature closure — a key aspect of creativity — is our ability to keep an open mind when we already have a po...

Passion is a critical word in the description of a CS Ops Professional. 

• First, passion for being in the trenches. They must be willing to roll up their sleeves, dig into complex operations, and “get their hands dirty.” If you aren’t ready to do that, then this may not...