If you don’t know how someone feels, let them know that you haven’t been there before, but you’ll try to put yourself in their shoes to help as best you can.

Also, don’t be afraid to let them know you don’t have anything to say. You can still be an ear, take some time to think about it...

"Martha Beck says of the ego, “Don’t leave home without it.” But do not let your ego totally run the show, or it will shut down the show." Your ego is a wonderful servant, but it’s a terrible master—because the only thing your ego ever wants is reward, reward, and more re...