What does the service do? - Deepstash

What does the service do?

Clearly express what the service tangibly does for your user. Be factual, avoid marketing promises. Stick to the functionality.

What outcome will it achieve for the user?

73

201 reads

CURATED FROM

IDEAS CURATED BY

hserednytska

An effective communicator and business analyst with an inquisitive mind, strong analytical, problem-solving, and decision-making skills

Services in the internet age are not only defined by the user who’s looking for them but composed of ‘small pieces loosely joined’

Similar ideas to What does the service do?

How to design service for someone with no prior knowledge

We need to think about:

  1. How does someone know your service exists when they need it?  Does your user know your service exists?
  2. How do they find it once they know it’s there? Can they find it using their own logical searches for what they’re looking for?

Thinking about whole services will change what your service is

  1. Understanding what your user is trying to achieve.
  2. Get a good understanding of who else delivers parts of this service and how they relate to your organization.
  3. Look at your organization’s ability to deliver all of this service; if this isn’t feasible, define what a rational ...

Principle 8. A good service requires as few steps as possible to complete

A good service requires as minimal interaction from a user as possible to complete the outcome that they’re trying to achieve. Sometimes this will mean proactively meeting a user’s needs without them instigating an interaction with your organisation. This may mean occasionally slowing the progres...

Read & Learn

20x Faster

without
deepstash

with
deepstash

with

deepstash

Personalized microlearning

100+ Learning Journeys

Access to 200,000+ ideas

Access to the mobile app

Unlimited idea saving

Unlimited history

Unlimited listening to ideas

Downloading & offline access

Supercharge your mind with one idea per day

Enter your email and spend 1 minute every day to learn something new.

Email

I agree to receive email updates