4. Empathy: Understanding Others

This is the ability to understand and share the feelings, thoughts, and needs of others. It also involves being compassionate, respectful, and supportive of others. Empathetic people can build trust, rapport, and collaboration with others. They can also anticipate and respond to the emotions and concerns of others. For example, an empathetic colleague listens actively and empathically to a co-worker who is going through a personal crisis. They offer emotional support and practical help if needed.

Empathy