5. Social Skills: Building Bridges

This is the ability to communicate effectively, influence others, and manage relationships. It also involves being cooperative, assertive, and respectful of others. Socially skilled people can express themselves clearly, persuasively, and diplomatically. They can also negotiate win-win solutions, resolve conflicts, and lead teams. For example, a socially skilled customer service representative handles a difficult customer with patience, professionalism, and courtesy. They listen to the customer's complaint, apologize sincerely, and offer a satisfactory solution.

Social Skills