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What Leadership Sounds Like in a Crisis

Unafraid

Fear causes people to freeze, take flight, or fight. It's not that leaders aren't afraid, but that they fear the greater danger of doing nothing.

Leaders speak to the real danger, that of leaving the threat unaddressed and unopposed. Courage means taking action and confronting the challenge directly, giving others the courage to do the same.

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IDEA EXTRACTED FROM:

What Leadership Sounds Like in a Crisis

What Leadership Sounds Like in a Crisis

https://thesalesblog.com/2020/04/03/what-leadership-sounds-like-in-a-crisis/

thesalesblog.com

6

Key Ideas

Communication

A critical task of a leader is communication. It is better to err on the side of communicating more frequently than under-communicating because leaders thought everyone knows what is expected of them. During a crisis, under-communicating can be disastrous.

The content of the communication is equally important.

Positive and Optimistic

The voice of leadership, while not ignoring genuine threats, should sound positive and optimistic, believing you will succeed despite obstacles.

A cause is only lost when you believe it is, and even then, only when you give up. The task of leadership is to persevere until you achieve your goal, regardless of the difficulty. Communicate your optimism and transmit those beliefs to your team.

Unafraid

Fear causes people to freeze, take flight, or fight. It's not that leaders aren't afraid, but that they fear the greater danger of doing nothing.

Leaders speak to the real danger, that of leaving the threat unaddressed and unopposed. Courage means taking action and confronting the challenge directly, giving others the courage to do the same.

Empowering

External voices you hear on the television and social channels that sew fear and doubt as well as disempowering people can become internal voices if you let them.

The leader's voice has to drown out the negative and disempowering voices and communicate the idea that you can act and will succeed. It is the antidote to the external factors that want you to give up and accept your fate.

Action-Oriented

Leadership sets a vision of a better future state by communicating continuously. The communication provides an action plan, stating what must be done, how it must be done, and when it must be completed.

Communication that is action-oriented provides direction and help push back against the obstacles confronting your team.

Purpose and Meaning

People find purpose and meaning when they understand why the tasks are important and what they mean to their identity. Identity leaders provide that to people through their communication.

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Leadership during a crises

No matter how well you run a business, external forces will test you, your culture, and your resolve.

Your employees will be watching to see how confident you are, how clearly you see t...

Communication techniques for difficult times

... to help you connect with, motivate, and build trust with your employees:

  • Send out situational information that is clear and measured about what you are doing about the business, and what employees could do to help.
  • Let your employees ask questions: Asking them makes them "feel" heard.
  • Tell stories: Stories are a powerful way to make people feel they are part of a shared culture.
  • Leverage symbols: Look out for new symbols that can impart the meaning of hope.
  • State and restate your vision: A strong and consistent company vision helps your team members feel like they're building something great.
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Identify your passion

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Once you identify your pass...

Listen

Try listening more than you speak. Listen to experts and fellow enthusiasts, including those with whom you disagree. Absorb their perspectives, insights, and experiences.

From listening to others, we can gather valuable insights from both their successes and their failings.

You have a voice. Share it

But remember that using your voice as an everyday leader comes with a responsibility.

When sharing your opinion—in-person or via social media—be clear, be concise, and be constructive. That is the best way to be heard.

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Communicate your leadership signature

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Be a sense maker

Sensemaking refers to the process of creating meaning out of the chaotic world around us.

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Risk-Taking

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Servant leader's attitude

Instead of being a dictator and employees followers, a true servant leader serves the employees as well.

A leader makes sure each team member has the resources and support necessary to learn and grow.


Community Involvement

The servant leader concept emphasizes the importance of working for the benefit of the community at large.

This type of leader sees the bigger picture and creates products that improve the quality of life for customers. 

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“A leader is one who knows the way, goes the way, and shows the way.” 

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Passion is an essential element for success

A leader will never be able to motivate his team if he or she is not full of passion concerning the work that is done. It is the number one quality for success.

Only those with vision and passion can build up a passionate team. Passion brings out more positivity, honesty, reliability, and professionalism, in the leader and subordinates, and those are the building blocks of leadership.

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“Leadership is not about a title or a designation. It’s about impact, influence and inspiration. Impact involves getting results, influence is about spreading the passion you have for your work, and you have to inspire team-mates and customers.”

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Common communication mistakes
Common communication mistakes
  • Lack of attention to tone. No matter what the circumstances, learn to pay attention to tone. Before you speak, pause and take a breath.
  • One-size-fits-all communication
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