BOTH ⚖️☯️

Companies that only look outward in the process of organizational change, and dismiss individual learning and adaptation make two common mistakes:

• They focus solely on business outcomes and fail to appreciate that people will have to adapt to implement it.
• They focus too much o...

There is always an element of fools of randomness and crooks of randomness in matters of uncertainty; one has a lack of understanding, the second has warped incentives. One, the fool, takes risks he doesn’t understand, mistaking his own past luck for skills, the other, the crook, transfers risks ...

Speak with each party separately to gain their perspective on what the tension is all about. 

Make sure that along with any emotional information, you discuss specific facts or events that led up to or inflamed the situation.