7 Steps to Defuse Workplace Tension
Speak with each party separately to gain their perspective on what the tension is all about.
Make sure that along with any emotional information, you discuss specific facts or events that led up to or inflamed the situation.
SIMILAR ARTICLES & IDEAS:
Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.
Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.
Used effectively, stress can motivate us to accomplish more than we had imagined possible. Stress can jolt us to reach our potential. Without stress, we’d feel rudderless and without purpose.
Resilience is how we deal with stress effectively so we “bounce back” after a difficult time.
As we deal with issues that cause tension and strain, we learn to face adversity, deal with significant issues and overcome problems. We learn how to formulate realistic plans and carry them out.
In a business, conflict and tension, if well managed, can be positive and allow employees to grow.
A business that has no conflict and tension is often stagnant; people are not c...
... “my side”, “your side” and the truth.
It is often helpful to take each party aside separately to find out their concerns, but over and above this try to find a neutral party who may have witnessed or seen the conflict from a different angle.
Once you have addressed the parties separately, tension will not be resolved until the parties are able to talk face to face.
This must always be done with a mediator who can remain objective. The mediator would have heard both sides and can better portray the feelings of each party to the other.