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7 Steps to Defuse Workplace Tension
Listen to Both Sides
Speak with each party separately to gain their perspective on what the tension is all about.
Make sure that along with any emotional information, you discuss specific facts or events that led up to or inflamed the situation.
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Embrace conflict
Don’t avoid conflict or pretend nothing has happened as it usually will only get worse.
- If you notice a conflict between employees, encourage them to work it out.
- If a ...
Resolving conflict
- Talk together. Each person should have adequate time to say what he or she believes the other party needs to hear.
- Listen carefully to gain understanding. Give your complete attention to the person who is talking without interrupting.
- Resolution is possible only when you find points of agreement.
- Guide the conversation without taking sides.
Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.
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Stress and motivation
Used effectively, stress can motivate us to accomplish more than we had imagined possible. Stress can jolt us to reach our potential. Without stress, we’d feel rudderless and without purpose.
Not all stress is bad for you
- “Good stress”: which psychologists refer to as “eustress,” is the stress we feel when we’re excited about something.
- Acute stress: when something surprises us or catches us off guard. Acute stress is the body’s response to ensure you react and take measures to deal with the unexpected situation. It has no lasting negative effects if we deal with it quickly and move on.
Build your resilience
Resilience is how we deal with stress effectively so we “bounce back” after a difficult time.
As we deal with issues that cause tension and strain, we learn to face adversity, deal with significant issues and overcome problems. We learn how to formulate realistic plans and carry them out.
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Tension can be positive
In a business, conflict and tension, if well managed, can be positive and allow employees to grow.
A business that has no conflict and tension is often stagnant; people are not c...
There are three sides to every story
... “my side”, “your side” and the truth.
It is often helpful to take each party aside separately to find out their concerns, but over and above this try to find a neutral party who may have witnessed or seen the conflict from a different angle.
Talk it out
Once you have addressed the parties separately, tension will not be resolved until the parties are able to talk face to face.
This must always be done with a mediator who can remain objective. The mediator would have heard both sides and can better portray the feelings of each party to the other.