When faced with complex situations

By strategically using open-ended questions, emotional labeling, mirroring/reflecting, silence, and paraphrasing, active listening allows the negotiator to gather information on the other person and simultaneously demonstrate empathy and rapport,

Great ideas sometimes fly in the face of conventional wisdom, so think outside of the box and open doors others ignore. Instead of blindly accepting something as true, ask questions and approach information critically

Make it a goal to become more open to new ideas, different perspectives, and diverse cultures.