Core Skill 1: Active Listening - Deepstash

Core Skill 1: Active Listening

Core Skill 1: Active Listening

Core Skill 1: Active Listening

By strategically using open-ended questions, emotional labeling, mirroring/reflecting, silence, and paraphrasing, active listening allows the negotiator to gather information on the other person and simultaneously demonstrate empathy and rapport, thus reducing their negative emotions.

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