Number Ten

• Be on time.
• Dress appropriately for an occasion.
• Address everyone respectfully, such as by their last name.
• Maintain eye contact, but do not stare.
• Speak clearly, confidently, and do not rush through your thoughts or sentence...

The content of an apology is only half the battle. The delivery matters as well. If you mumble, avert eye contact, or stand in the corner with your arms crossed, it won’t matter what you say. 

No matter how much damage was done, a sincere apology restores faith.

Know the appropriate way to dress so you won’t be underdressed or overdressed. Your clothes should fit well and not be wrinkled. Invest in a work-appropriate bag or backpack as well. Shoes simply need to be professional. 

A good rule of thumb is no open-toed shoes, sleeveless dresses, or cl...