The content of an apology is only half the battle. The delivery matters as well. If you mumble, avert eye contact, or stand in the corner with your arms crossed, it won’t matter what you say. No matter how much damage was done, a sincere apology restores faith.

Communicate Effectively And Sincerely

<ol><li>Expression of regret</li><li>Explanation of what went wrong</li><li>Acknowledgment of responsibility</li><li>Declaration of repentance</li><li>Offer of repair</li><li>Request for forgiveness</li></ol>

6 Components of a good apology

Saying you’re sorry is uncomfortable. It can be hard to admit your shortcomings and acknowledge your mistakes. But taking responsibility is the key to restoring trust.

The Courage To Apologize

The news is often filled with cringe-worthy apologies that make a leader or a politician lose even more favor. Saying things like, "I'm sorry if you were hurt," or "I am sorry people were offended," comes across as phony and insincere. Such non-apology apologies do nothing to remedy the situation.

Understand yourself and those around you.

psychology

Psychology