Invest in Conflict Prevention

1. Be extra supportive of the fragile, risk-sensitive colleagues. Seek their input and publicly praise them for their team efforts.
2. Relationship conflicts, differences of opinions, values or personality issues and the perception that comes with it needs to be managed before they escal...

...is more likely to escalate because:

• Colleagues are more likely to take disagreements personally when they don't have the context, nuance or even the facial expressions of the other person they are engaging with.
• Communication is often impersonal, so it e...

• Policy Conflicts: disagreements about how to deal with a situation that affects both parties. 
• Value Conflicts: they are typically pretty difficult to resolve because they are more ingrained.
• Ego Conflicts: losing an argument, or being thought of as wrong...